FAQ regarding Library services and resources during the COVID-19 closure

As information comes available about services and resources at the Library, staff will update this page so that our community has the most update to date details about what is available at the Library during the closure.

You can find commonly asked questions and answers here, and if you have any further concerns please contact the Library at info@prpl.ca

My checked-out items are coming due, how do I renew them?

During the Library’s closure due dates on checked-out items have been extended to May 1st. Please don’t worry about your items right now. Keep them at home with you and enjoy them for as long as possible.

Can I return my items to the Library during the closure?

It is best for the Library if you keep your items at home with you until the Library opens. Our drop boxes are still open, but to prevent staff needing to manage returned items during the closure, we’d prefer you to keep them at home for the time being.

My Interlibrary Loan item is nearing its due date, should I return it?

While the Library is closed, please don’t worry about your Interlibrary Loan. Once the Library re-opens we will take care of those items for you.

I have an pending Interlibrary Loan request, what will happen with it?

All currently pending Interlibrary Loan items are paused. We hope to have more updates once libraries re-open and business resumes.

I’m interested in using eBooks or eAudiobooks, but need help getting set up?

For help on using Libby, by Overdrive please try this YouTube clip which will help walk you through the process.

RBDigital is another great digital resource for magazines, eBooks and eAudiobooks. For help navigating their app please check out this YouTube clip for more information.

You can also email info@prpl.ca, and we will try to respond asap but there may be delays.

I was registered for an upcoming workshop, how do I find out if it’s been cancelled?

All programs, events and workshops are cancelled until further notice. If you have questions about any workshops, readings or other Library programs please consult our events calendar. Staff are doing their best to keep it up to date as information comes available.

If you have more questions about resources and services currently being offered by the Library, please feel free to contact us at info@prpl.ca. We’ll also be posting updates on our Facebook and Instagram.